Complaint log
Customers Bancorp complaint log
The newest complaints about Customers Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 12, 2026 | Money transfers & apps | Money was not available when promised | In progress |
| Sep 17, 2026 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Sep 14, 2026 | Payday & personal loans | Getting the loan | Explained |
| Sep 11, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 9, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Sep 4, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Aug 27, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Aug 7, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 29, 2026 | Payday & personal loans | Unexpected fees | Explained |
| Jul 10, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 9, 2026 | Bank accounts | Closing an accountCompany closed your account | Fixed |
| May 11, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| May 1, 2026 | Credit cards | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 24, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 4, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 1, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Mar 22, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Mar 10, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 12, 2026 | Bank accounts | Managing an accountDeposits or withdrawals | Explained |
| Feb 12, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 9, 2026 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Jan 28, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jan 7, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Dec 30, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Dec 3, 2025 | Crypto | Fraud or scam | Explained |
| Nov 11, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Oct 16, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Sep 18, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | Money back |
| Aug 6, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 4, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| May 21, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 15, 2025 | Money transfers & apps | Fraud or scam | Explained |
| May 14, 2025 | Bank accounts | Closing an accountCompany closed your account | Explained |
| May 14, 2025 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Apr 30, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 15, 2025 | Payday & personal loans | Getting the loan | Fixed |
| Apr 12, 2025 | Payday & personal loans | Problem when making payments | Explained |
| Feb 23, 2025 | Credit cards | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 16, 2025 | Money transfers & apps | Fraud or scam | Explained |
| Jan 9, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Dec 27, 2024 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Oct 15, 2024 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 14, 2024 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Oct 9, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 7, 2024 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 2, 2024 | Payday & personal loans | Struggling to pay your loan | Explained |
| Sep 18, 2024 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works