Bank · complaint record
Customers Bancorp complaints
Filed under CUSTOMERS BANCORP, INC
Consumers have filed 222 complaints about Customers Bancorp since 2020, 28 of them in the last 12 months (+75% on the year before). It answered 100% on time and closed 8% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 222
- Last 12 months
- 28
- Answered on time
- 100%
- Closed with relief
- 8%
- Last 30 days
- 1
- Rank
- #99 of 188
Since April 2020
+75% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 28, 2026
Most complained-about banks & credit unions
Customers Bancorp complaints by month
The busiest month was April 2020 (19 complaints). Complaints in the last 12 months are up 75% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Customers Bancorp answered last 12 months
- Closed with non-monetary relief27.1%
- Closed with explanation2382.1%
- In progress310.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers9/408% closed with relief
- Complaint trend3/15+75% vs last year
What Customers Bancorp complaints are about
Top Customers Bancorp problems
Inside "Managing an account"
- Deposits and withdrawals 26
- Problem using a debit or ATM card 12
- Problem accessing account 8
- Problem making or receiving payments 5
- Banking errors 5
- Funds not handled or disbursed as instructed 4
Where Customers Bancorp complaints come from
Most complaints: California (33), Texas (22), Florida (21), New York (15), Georgia (14).
Customers Bancorp compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | United Community BankBank accounts | 54 | 28 | C |
| 4 | Lanier Law FirmBank accounts | 0 | 28 | F |
| 5 | Customers BancorpBank accounts | 57 | 28 | C |
| 6 | RBC BankBank accounts | 59 | 26 | C |
| 7 | TruebillBank accounts | 95 | 26 | A |
| 8 | City National BankBank accounts | 91 | 25 | A |
Compare side by side: Customers Bancorp vs Bancfirst · Customers Bancorp vs Banner · Customers Bancorp vs United Community Bank · Customers Bancorp vs Lanier Law Firm
What people say about Customers Bancorp
All experiencesNo experiences with Customers Bancorp yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Customers Bancorp complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 12, 2026 | Money transfers & apps | Money was not available when promised | In progress |
| Sep 17, 2026 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Sep 14, 2026 | Payday & personal loans | Getting the loan | Explained |
| Sep 11, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 9, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Sep 4, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Aug 27, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Aug 7, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 29, 2026 | Payday & personal loans | Unexpected fees | Explained |
| Jul 10, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 9, 2026 | Bank accounts | Closing an accountCompany closed your account | Fixed |
Questions about Customers Bancorp
How many complaints does Customers Bancorp have?
Customers Bancorp has 222 complaints on record since April 2020, including 28 in the last 12 months and 1 in the last 30 days. That makes it number 911 of every company by complaints this year.
Does Customers Bancorp respond to complaints?
Yes. Customers Bancorp answered 100% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 57/100 (grade C).
What do people complain about most with Customers Bancorp?
The most common problems are managing an account (62), incorrect information on your report (21), attempts to collect debt not owed (11).
Is Customers Bancorp legit?
Customers Bancorp is a real company with a public complaint record: consumers have complained about it 222 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Customers Bancorp legit? for the signals, red flags and how to protect yourself.
Are complaints about Customers Bancorp going up or down?
Up. There were 28 complaints in the last 12 months against 16 in the 12 before (+75%). See every month.
How do I file a complaint against Customers Bancorp?
Complain to Customers Bancorp in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Customers Bancorp complaints come from?
Most come from California (33), Texas (22), Florida (21). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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