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Case file

Mortgages

Complaint 8719172 Northwest Bancshares

Money back
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
New York 143XX
Filed by
Web · Older American
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 8, 2024Complaint received
  2. Apr 8, 2024Sent to Northwest Bancshares
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Northwest Bancshares complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Jul 9, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Apr 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Mar 27, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NYFixedYes
Feb 6, 2026MortgagesTrouble during payment processPayment processPAExplainedYes
Aug 21, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Feb 28, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Dec 6, 2023MortgagesTrouble during payment processLoan sold or transferred to another companyPAExplainedYes
Apr 24, 2023MortgagesTrouble during payment processNYFixedYes
Mar 24, 2023MortgagesTrouble during payment processINExplainedYes
Aug 9, 2022MortgagesTrouble during payment processOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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