Bank · complaint record
Northwest Bancshares complaints
Filed under NORTHWEST BANCSHARES INC
Consumers have filed 303 complaints about Northwest Bancshares since 2019, 81 of them in the last 12 months (+93% on the year before). It answered 98.8% on time and closed 19% with relief for the customer - about the same as a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 303
- Last 12 months
- 81
- Answered on time
- 98.8%
- Closed with relief
- 19%
- Last 30 days
- 8
- Rank
- #65 of 188
Since April 2019
+93% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 2, 2026
Most complained-about banks & credit unions
Northwest Bancshares complaints by month
The busiest month was October 2026 (12 complaints). Complaints in the last 12 months are up 93% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Northwest Bancshares answered last 12 months
- Closed with monetary relief67.4%
- Closed with non-monetary relief911.1%
- Closed with explanation6681.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time39/4598.8% on time
- Relief for customers20/4018.5% closed with relief
- Complaint trend1/15+93% vs last year
What Northwest Bancshares complaints are about
Top Northwest Bancshares problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 25
- Problem using a debit or ATM card 14
- Banking errors 11
- Funds not handled or disbursed as instructed 8
- Fee problem 8
- Problem accessing account 6
Where Northwest Bancshares complaints come from
Most complaints: Pennsylvania (105), New York (60), Ohio (45), Indiana (21), Georgia (18).
Northwest Bancshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Global Credit UnionBank accounts | 84 | 93 | A |
| 2 | TrustmarkBank accounts | 51 | 90 | C |
| 3 | Ofg BancorpBank accounts | 53 | 89 | C |
| 4 | Texas Capital BancsharesBank accounts | 41 | 85 | D |
| 5 | Northwest BancsharesBank accounts | 60 | 81 | C |
| 6 | BOK FinancialBank accounts | 52 | 80 | C |
| 7 | Columbia Banking SystemBank accounts | 58 | 78 | C |
| 8 | Simmons First NationalBank accounts | 35 | 71 | D |
Compare side by side: Northwest Bancshares vs Global Credit Union · Northwest Bancshares vs Trustmark · Northwest Bancshares vs Ofg Bancorp · Northwest Bancshares vs Texas Capital Bancshares
What people say about Northwest Bancshares
All experiencesNo experiences with Northwest Bancshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Northwest Bancshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 2, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 28, 2026 | Bank accounts | Managing an accountFee problem | Explained |
| Oct 28, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountBanking errors | Fixed |
| Oct 24, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 20, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Oct 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 8, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 6, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 2, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
Questions about Northwest Bancshares
How many complaints does Northwest Bancshares have?
Northwest Bancshares has 303 complaints on record since April 2019, including 81 in the last 12 months and 8 in the last 30 days. That makes it number 530 of every company by complaints this year.
Does Northwest Bancshares respond to complaints?
Yes. Northwest Bancshares answered 98.8% of its complaints on time (within 15 days) and closed 19% with relief - money back or a fix; 7.4% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 60/100 (grade C).
What do people complain about most with Northwest Bancshares?
The most common problems are managing an account (75), incorrect information on your report (25), problem caused by your funds being low (20).
Is Northwest Bancshares legit?
Northwest Bancshares is a real company with a public complaint record: consumers have complained about it 303 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Northwest Bancshares legit? for the signals, red flags and how to protect yourself.
Are complaints about Northwest Bancshares going up or down?
Up. There were 81 complaints in the last 12 months against 42 in the 12 before (+93%). See every month.
How do I file a complaint against Northwest Bancshares?
Complain to Northwest Bancshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Northwest Bancshares complaints come from?
Most come from Pennsylvania (105), New York (60), Ohio (45). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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