Complaint 9091390 CarMax

Explained

Company: CarMax
Product: Credit card · General-purpose credit card or charge card
Issue: Problem when making payments
Detail: You never received your bill or did not know a payment was due
From: Pennsylvania 19406
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days

May 24, 2024Complaint received
May 24, 2024Sent to CarMax
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More CarMax complaints about problem when making payments

Received	About	Issue	State	Answer	On time
Jan 8, 2025	Credit cards	Problem when making paymentsProblem during payment process	TN	Explained	Yes
Oct 14, 2024	Credit cards	Problem when making paymentsYou never received your bill or did not know a payment was due	CA	Explained	Yes
Dec 14, 2023	Credit cards	Problem when making paymentsProblem during payment process	NY	Explained	Yes
Nov 3, 2023	Credit cards	Problem when making paymentsProblem during payment process	FL	Explained	Yes
Jan 17, 2023	Credit cards	Problem when making paymentsProblem during payment process	CA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 4 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works