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Credit cards

Problem when making payments

Consumers have filed 42,129 complaints about this, 8,268 in the last 12 months (+38%), against 823 companies. The most complained-about is Affirm. Companies closed 17% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Problem during payment process26,99964%
  • You never received your bill or did not know a payment was due5,01812%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 13, 2026Bank of AmericaCredit cardsProblem when making paymentsProblem during payment processTXIn progressYes
Nov 13, 2026Skopos FinancialPayday & personal loansProblem when making paymentsTXIn progressYes
Nov 12, 2026Navy Federal Credit UnionCredit cardsProblem when making paymentsProblem during payment processCAIn progressYes
Nov 11, 2026BlockPayday & personal loansProblem when making paymentsTNIn progressYes
Nov 10, 2026OneMain FinancialCredit cardsProblem when making paymentsProblem during payment processNDIn progressYes
Nov 10, 2026Solar ServicingPayday & personal loansProblem when making paymentsNYIn progressYes
Nov 10, 2026Barclays USCredit cardsProblem when making paymentsProblem during payment processFLIn progressYes
Nov 10, 2026BlockPayday & personal loansProblem when making paymentsARIn progressYes
Nov 9, 2026BlockPayday & personal loansProblem when making paymentsILIn progressYes
Nov 9, 2026Barclays USCredit cardsProblem when making paymentsProblem during payment processNCIn progressYes
Nov 8, 2026Imprint PaymentsCredit cardsProblem when making paymentsProblem during payment processFLIn progressYes
Nov 7, 2026Santander Holdings USACredit cardsProblem when making paymentsProblem during payment processMAIn progressYes
Nov 7, 2026BlockPayday & personal loansProblem when making paymentsCOIn progressYes
Nov 7, 2026Home AcceptancePayday & personal loansProblem when making paymentsDCExplainedYes
Nov 7, 2026KlarnaPayday & personal loansProblem when making paymentsCAExplainedYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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