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Case file

Mortgages

Complaint 9783617 Freedom Financial Network

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Payment process
From
Arizona 85140
Filed by
Phone · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 13, 2024Complaint received
  2. Aug 13, 2024Sent to Freedom Financial Network
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Freedom Financial Network complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026MortgagesTrouble during payment processPayment processLAIn progressYes
Oct 3, 2026MortgagesTrouble during payment processPayment processOHIn progressYes
Aug 13, 2026MortgagesTrouble during payment processPaying off the loanCAExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMIExplainedYes
May 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Apr 10, 2026MortgagesTrouble during payment processPayment processMIExplainedYes
Dec 23, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Oct 2, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAExplainedYes
Jul 18, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Feb 19, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanINExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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