Case file
Credit cards
Complaint 10012490 First Citizens Bancshares
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Problem with customer service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Sep 4, 2024Complaint received
- Sep 18, 2024Sent to First Citizens Bancshares (14 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More First Citizens Bancshares complaints about other features, terms, or problems
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 30, 2026 | Credit cards | Other features, terms, or problemsProblem with balance transfer | NE | Explained | Yes |
| Jun 8, 2026 | Credit cards | Other features, terms, or problemsOther problem | SC | Explained | Yes |
| Feb 13, 2026 | Credit cards | Other features, terms, or problemsOther problem | CA | Explained | Yes |
| Dec 24, 2024 | Credit cards | Other features, terms, or problemsOther problem | NC | Explained | Yes |
| Aug 7, 2023 | Credit cards | Other features, terms, or problemsOther problem | TX | Explained | Yes |
| Jun 27, 2019 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | NC | Explained | Yes |
| Apr 6, 2019 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | SC | Explained | Yes |
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