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Complaint log

First Citizens Bancshares complaint log

The newest complaints about First Citizens Bancshares, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNCExplainedYes
Oct 23, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Oct 22, 2026Bank accountsManaging an accountProblem making or receiving paymentsKSExplainedYes
Oct 20, 2026Bank accountsManaging an accountDeposits and withdrawalsNHExplainedYes
Oct 19, 2026Bank accountsClosing an accountCan't close your accountMOExplainedYes
Oct 19, 2026Auto loans & leasesRepossessionCompany explaining amount owedGAExplainedYes
Oct 18, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesCAMoney backYes
Oct 17, 2026Debt relief & credit repairProblem with customer serviceCAExplainedYes
Oct 17, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesTXExplainedYes
Oct 17, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedWVExplainedYes
Oct 16, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Oct 16, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructed-ExplainedYes
Oct 15, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesMOIn progressYes
Oct 13, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNCExplainedYes
Oct 9, 2026Money transfers & appsConfusing or missing disclosuresVAExplainedYes
Oct 8, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesMNMoney backYes
Oct 7, 2026Bank accountsManaging an accountBanking errorsMOExplainedYes
Oct 7, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCTExplainedYes
Oct 6, 2026Bank accountsClosing an accountCan't close your accountOKExplainedYes
Oct 6, 2026Bank accountsManaging an accountProblem using a debit or ATM cardKSExplainedYes
Oct 6, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
Oct 5, 2026Bank accountsManaging an accountBanking errorsFLIn progressYes
Oct 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNCExplainedYes
Oct 2, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesCAMoney backYes
Oct 2, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Oct 1, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesGAExplainedYes
Sep 30, 2026Credit cardsOther features, terms, or problemsProblem with balance transferNEExplainedYes
Sep 30, 2026Bank accountsManaging an accountProblem accessing accountKSExplainedYes
Sep 30, 2026Bank accountsOpening an accountUnable to open an accountVAExplainedYes
Sep 29, 2026Bank accountsClosing an accountCompany closed your accountPAExplainedYes
Sep 29, 2026Bank accountsManaging an accountProblem accessing accountNCExplainedYes
Sep 25, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesKSMoney backYes
Sep 24, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesCAMoney backYes
Sep 23, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesNCExplainedYes
Sep 18, 2026Bank accountsClosing an accountCan't close your accountMEExplainedYes
Sep 18, 2026Bank accountsManaging an accountDeposits and withdrawalsILExplainedYes
Sep 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMOExplainedYes
Sep 14, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedVAExplainedYes
Sep 14, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Sep 14, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedGAExplainedYes
Sep 9, 2026Bank accountsManaging an accountDeposits and withdrawalsGAExplainedYes
Sep 9, 2026Bank accountsManaging an accountFee problemTXExplainedYes
Sep 8, 2026Money transfers & appsOther transaction problemVAExplainedYes
Sep 5, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNCMoney backYes
Sep 4, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeWIExplainedYes
Sep 2, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeILExplainedYes
Sep 2, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountNCExplainedYes
Sep 2, 2026Bank accountsOpening an accountUnable to open an accountNYExplainedYes
Sep 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedSCExplainedYes
Aug 31, 2026Bank accountsManaging an accountProblem accessing accountCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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