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Credit cards

Other features, terms, or problems

Consumers have filed 50,352 complaints about this, 11,160 in the last 12 months (+37%), against 442 companies. The most complained-about is Capital One. Companies closed 27% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Other problem23,98648%
  • Problem with rewards from credit card11,86124%
  • Problem with customer service5,45611%
  • Problem with balance transfer3,3627%
  • Privacy issues2,9356%
  • Add-on products and services1,4383%
  • Problem with cash advances5531%
  • Credit card company forcing arbitration5451%
  • Problem with convenience check2150.4%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 13, 2026Bank of AmericaCredit cardsOther features, terms, or problemsProblem with customer serviceUTIn progressYes
Nov 13, 2026Bank of AmericaCredit cardsOther features, terms, or problemsOther problemOHIn progressYes
Nov 12, 2026Navy Federal Credit UnionCredit cardsOther features, terms, or problemsOther problemALIn progressYes
Nov 11, 2026Barclays USCredit cardsOther features, terms, or problemsPrivacy issuesCOIn progressYes
Nov 11, 2026Barclays USCredit cardsOther features, terms, or problemsProblem with customer serviceOKIn progressYes
Nov 11, 2026Barclays USCredit cardsOther features, terms, or problemsProblem with rewards from credit cardPAIn progressYes
Nov 11, 2026Self FinancialCredit cardsOther features, terms, or problemsOther problemTNIn progressYes
Nov 11, 2026Barclays USCredit cardsOther features, terms, or problemsOther problemCAIn progressYes
Nov 10, 2026Barclays USCredit cardsOther features, terms, or problemsOther problemNYIn progressYes
Nov 10, 2026Barclays USCredit cardsOther features, terms, or problemsOther problemTXIn progressYes
Nov 10, 2026Barclays USCredit cardsOther features, terms, or problemsOther problemFLIn progressYes
Nov 10, 2026JPMorgan ChaseCredit cardsOther features, terms, or problemsOther problemTXExplainedYes
Nov 10, 2026AtlanticusCredit cardsOther features, terms, or problemsProblem with customer serviceFLExplainedYes
Nov 9, 2026Barclays USCredit cardsOther features, terms, or problemsOther problemNYIn progressYes
Nov 9, 2026PNC BankCredit cardsOther features, terms, or problemsOther problemMIIn progressYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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