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Prepaid & gift cards

Complaint 10187055 Truist

Explained
Company
Truist
Product
Prepaid card · General-purpose prepaid card
Detail
Changes in terms from what was offered or advertised
From
Florida 33319
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 20, 2024Complaint received
  2. Sep 20, 2024Sent to Truist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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