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Complaint log

Truist complaint log

The newest complaints about Truist, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 8, 2026Credit cardsUnable to get your credit report or credit scoreOther problem getting your report or credit scoreWVExplainedYes
Nov 8, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeGAExplainedYes
Nov 8, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Nov 5, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Nov 5, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCTFixedYes
Nov 5, 2026Credit cardsProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneTNExplainedYes
Nov 5, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNJExplainedYes
Nov 5, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysMDFixedYes
Nov 4, 2026Bank accountsManaging an accountDeposits and withdrawalsFLIn progressYes
Nov 4, 2026Bank accountsManaging an accountDeposits and withdrawalsNCIn progressYes
Nov 4, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Nov 3, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NCExplainedYes
Nov 3, 2026Bank accountsManaging an accountDeposits and withdrawalsNCExplainedYes
Nov 3, 2026Bank accountsClosing an accountCompany closed your accountFLExplainedYes
Nov 2, 2026Auto loans & leasesRepossessionVoluntary repossessionFLExplainedYes
Nov 2, 2026Bank accountsManaging an accountFee problemFLExplainedYes
Nov 2, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportARExplainedYes
Nov 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalVAExplainedYes
Nov 2, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Nov 1, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMDExplainedYes
Nov 1, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLIn progressYes
Nov 1, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processORIn progressYes
Nov 1, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursOHExplainedYes
Nov 1, 2026Bank accountsManaging an accountDeposits and withdrawalsTXIn progressYes
Oct 31, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionCAExplainedYes
Oct 31, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCTExplainedYes
Oct 31, 2026Bank accountsManaging an accountProblem making or receiving paymentsGAIn progressYes
Oct 31, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMSExplainedYes
Oct 31, 2026Auto loans & leasesManaging the loan or leaseBilling problemAZExplainedYes
Oct 31, 2026Payday & personal loansGetting the loanPAIn progressYes
Oct 31, 2026Bank accountsOpening an accountUnable to open an accountMSIn progressYes
Oct 31, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNDExplainedYes
Oct 31, 2026Bank accountsManaging an accountProblem accessing accountOHIn progressYes
Oct 30, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAIn progressYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsALExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMDIn progressYes
Oct 30, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectLAExplainedYes
Oct 30, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Oct 30, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLIn progressYes
Oct 30, 2026Bank accountsClosing an accountCompany closed your accountKSExplainedYes
Oct 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)DCExplainedYes
Oct 30, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Oct 30, 2026Money transfers & appsFraud or scamMDIn progressYes
Oct 30, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXExplainedYes
Oct 30, 2026Bank accountsClosing an accountFunds not received from closed accountFLIn progressYes
Oct 30, 2026Bank accountsManaging an accountProblem making or receiving paymentsFLIn progressYes
Oct 29, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLIn progressYes
Oct 29, 2026Payday & personal loansProblem when making paymentsCAIn progressYes
Oct 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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