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Prepaid & gift cards

Complaint 10555239 Wells Fargo

Money back
Product
Prepaid card · General-purpose prepaid card
Detail
Problem using the card to withdraw money from an ATM
From
Georgia 31005
Filed by
Phone
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 23, 2024Complaint received
  2. Oct 23, 2024Sent to Wells Fargo
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Wells Fargo complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 12, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMCAExplainedYes
Jan 19, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardPAExplainedYes
May 31, 2025Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card accountGAExplainedYes
Jan 14, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to send money to another personNCExplainedYes
Sep 18, 2024Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardVAExplainedYes
Mar 25, 2024Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMVAExplainedYes
Feb 22, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMNExplainedYes
Feb 6, 2024Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMCAExplainedYes
Dec 12, 2023Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card accountCAExplainedYes
Dec 11, 2023Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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