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Prepaid & gift cards

Trouble using the card

Consumers have filed 14,307 complaints about this, 2,039 in the last 12 months (-30%), against 171 companies. The most complained-about is American Express. Companies closed 23% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Trouble using the card to spend money in a store or online9,11964%
  • Trouble getting information about the card2,03814%
  • Problem using the card to withdraw money from an ATM1,1408%
  • Problem with direct deposit9307%
  • Trouble using the card to pay a bill6434%
  • Problem adding money2021%
  • Trouble using the card to send money to another person1541%
  • Problem with a check written from your prepaid card account810.6%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 12, 2026Blackhawk NetworkPrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes
Nov 12, 2026Google Compare Credit CardsPrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMDExplainedYes
Nov 12, 2026Google Compare Credit CardsPrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCTExplainedYes
Nov 10, 2026BlockPrepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMNVExplainedYes
Nov 10, 2026Fiserv Finxact CorePrepaid & gift cardsTrouble using the cardTrouble getting information about the cardAZIn progressYes
Nov 9, 2026Revolut TechnologiesPrepaid & gift cardsTrouble using the cardTrouble getting information about the cardSCExplainedYes
Nov 7, 2026NetspendPrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes
Nov 7, 2026NetspendPrepaid & gift cardsTrouble using the cardTrouble getting information about the cardVAExplainedYes
Nov 7, 2026NetspendPrepaid & gift cardsTrouble using the cardTrouble getting information about the cardCAExplainedYes
Nov 7, 2026Fiserv Finxact CorePrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineORIn progressYes
Nov 6, 2026Google Compare Credit CardsPrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Nov 5, 2026Revolut TechnologiesPrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineINExplainedYes
Nov 4, 2026Branch MessengerPrepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedYes
Nov 4, 2026Google Compare Credit CardsPrepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Nov 3, 2026Blackhawk NetworkPrepaid & gift cardsTrouble using the cardTrouble getting information about the cardILExplainedYes

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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