Case file
Prepaid & gift cards
Complaint 8395688 Wells Fargo
Explained- Product
- Prepaid card · General-purpose prepaid card
- Detail
- Trouble using the card to spend money in a store or online
- Filed by
- Phone · Servicemember · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Feb 22, 2024Complaint received
- Feb 22, 2024Sent to Wells Fargo
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Wells Fargo complaints about trouble using the card
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 12, 2026 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | CA | Explained | Yes |
| Jan 19, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | PA | Explained | Yes |
| May 31, 2025 | Prepaid & gift cards | Trouble using the cardProblem with a check written from your prepaid card account | GA | Explained | Yes |
| Jan 14, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to send money to another person | NC | Explained | Yes |
| Oct 23, 2024 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | GA | Money back | Yes |
| Sep 18, 2024 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | VA | Explained | Yes |
| Mar 25, 2024 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | VA | Explained | Yes |
| Feb 6, 2024 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | CA | Explained | Yes |
| Dec 12, 2023 | Prepaid & gift cards | Trouble using the cardProblem with a check written from your prepaid card account | CA | Explained | Yes |
| Dec 11, 2023 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | CA | Explained | Yes |
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