Complaint 10812192 NBT Bancorp

Money back

Company: NBT Bancorp
Product: Mortgage · Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
Detail: Interest rate
From: New York 13045
Filed by: Web
Company's answer: Closed with monetary relief
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Nov 15, 2024Complaint received
Nov 25, 2024Sent to NBT Bancorp (10 days later)
AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More NBT Bancorp complaints about trouble during payment process

Received	About	Issue	State	Answer	On time
Sep 21, 2026	Mortgages	Trouble during payment processFees charged	NY	Fixed	Yes
Apr 8, 2026	Mortgages	Trouble during payment processPayment process	UT	Explained	Yes
Jul 14, 2025	Mortgages	Trouble during payment processPayment process	NY	Fixed	Yes
Apr 5, 2024	Mortgages	Trouble during payment processPayment process	NY	Explained	Yes
Feb 1, 2024	Mortgages	Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan	NJ	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works