Complaint 14644009 NBT Bancorp

Fixed

Company: NBT Bancorp
Product: Mortgage · Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
Detail: Payment process
From: New York 14221
Filed by: Web
Company's answer: Closed with non-monetary relief
On time: Yes, within 15 days

Jul 14, 2025Complaint received
Jul 15, 2025Sent to NBT Bancorp (1 day later)
AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More NBT Bancorp complaints about trouble during payment process

Received	About	Issue	State	Answer	On time
Sep 21, 2026	Mortgages	Trouble during payment processFees charged	NY	Fixed	Yes
Apr 8, 2026	Mortgages	Trouble during payment processPayment process	UT	Explained	Yes
Nov 15, 2024	Mortgages	Trouble during payment processInterest rate	NY	Money back	Yes
Apr 5, 2024	Mortgages	Trouble during payment processPayment process	NY	Explained	Yes
Feb 1, 2024	Mortgages	Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan	NJ	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 1 minute ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works