Complaint 8706529 NBT Bancorp

Explained

Company: NBT Bancorp
Product: Mortgage · Manufactured home loan
Issue: Trouble during payment process
Detail: Payment process
From: New York 12901
Filed by: Postal mail · Servicemember · Older American
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Apr 5, 2024Complaint received
Apr 5, 2024Sent to NBT Bancorp
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More NBT Bancorp complaints about trouble during payment process

Received	About	Issue	State	Answer	On time
Sep 21, 2026	Mortgages	Trouble during payment processFees charged	NY	Fixed	Yes
Apr 8, 2026	Mortgages	Trouble during payment processPayment process	UT	Explained	Yes
Jul 14, 2025	Mortgages	Trouble during payment processPayment process	NY	Fixed	Yes
Nov 15, 2024	Mortgages	Trouble during payment processInterest rate	NY	Money back	Yes
Feb 1, 2024	Mortgages	Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan	NJ	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 8 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works