Case file
Credit cards
Complaint 11746824 Upgrade
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't close your account
- Filed by
- Web · Servicemember · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jan 24, 2025Complaint received
- Jan 24, 2025Sent to Upgrade
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Upgrade complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 7, 2026 | Credit cards | Closing your accountCompany closed your account | CA | Fixed | Yes |
| Jul 31, 2026 | Credit cards | Closing your accountCan't close your account | GA | Explained | Yes |
| Apr 22, 2026 | Credit cards | Closing your accountCan't close your account | FL | Explained | Yes |
| Feb 18, 2026 | Credit cards | Closing your accountCan't close your account | FL | Explained | Yes |
| Jan 14, 2026 | Credit cards | Closing your accountCompany closed your account | TX | Explained | Yes |
| Aug 11, 2025 | Credit cards | Closing your accountCompany closed your account | CA | Explained | Yes |
| Jun 15, 2025 | Credit cards | Closing your accountCan't close your account | OR | Explained | Yes |
| May 19, 2025 | Credit cards | Closing your accountCan't close your account | PA | Explained | Yes |
| Apr 19, 2025 | Credit cards | Closing your accountCan't close your account | CO | Explained | Yes |
| Mar 28, 2025 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
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