Case file
Credit cards
Complaint 18726533 Upgrade
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Company closed your account
- Filed by
- Phone
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jan 14, 2026Complaint received
- Feb 14, 2026Sent to Upgrade (31 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Upgrade complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 7, 2026 | Credit cards | Closing your accountCompany closed your account | CA | Fixed | Yes |
| Jul 31, 2026 | Credit cards | Closing your accountCan't close your account | GA | Explained | Yes |
| Apr 22, 2026 | Credit cards | Closing your accountCan't close your account | FL | Explained | Yes |
| Feb 18, 2026 | Credit cards | Closing your accountCan't close your account | FL | Explained | Yes |
| Aug 11, 2025 | Credit cards | Closing your accountCompany closed your account | CA | Explained | Yes |
| Jun 15, 2025 | Credit cards | Closing your accountCan't close your account | OR | Explained | Yes |
| May 19, 2025 | Credit cards | Closing your accountCan't close your account | PA | Explained | Yes |
| Apr 19, 2025 | Credit cards | Closing your accountCan't close your account | CO | Explained | Yes |
| Mar 28, 2025 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
| Jan 24, 2025 | Credit cards | Closing your accountCan't close your account | SC | Explained | Yes |
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