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Student loans

Complaint 11907510 PenFed Credit Union

Explained
Product
Student loan · Federal student loan servicing
Detail
Problem with forgiveness, cancellation, or discharge
From
Virginia 22193
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 3, 2025Complaint received
  2. Apr 1, 2025Sent to PenFed Credit Union (57 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More PenFed Credit Union complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
Jan 25, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeALExplainedYes
Dec 22, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanOHExplainedYes
Nov 11, 2025Student loansStruggling to repay your loanProblem lowering your monthly paymentsTNExplainedYes
Jun 22, 2024Student loansStruggling to repay your loanBankruptcyRIExplainedYes
Jun 6, 2024Student loansStruggling to repay your loanCan't temporarily delay making paymentsRIExplainedYes
Jun 4, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Jul 12, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJExplainedYes
Feb 28, 2022Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Dec 4, 2020Student loansStruggling to repay your loanCan't temporarily delay making paymentsMIFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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