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Complaint log

PenFed Credit Union complaint log

The newest complaints about PenFed Credit Union, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountVAExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMDExplainedYes
Nov 2, 2026Bank accountsOpening an accountUnable to open an accountDCExplainedYes
Nov 1, 2026Credit cardsIncorrect information on your reportAccount information incorrectOHExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAIn progressYes
Oct 30, 2026Credit cardsFees or interestProblem with feesTXIn progressYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAMoney backYes
Oct 30, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitTXExplainedYes
Oct 29, 2026Credit cardsFees or interestProblem with feesVAExplainedYes
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processVAIn progressYes
Oct 27, 2026Bank accountsManaging an accountProblem accessing accountPAFixedYes
Oct 27, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedDEExplainedYes
Oct 26, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountLAExplainedYes
Oct 25, 2026Credit reportingProblem with fraud alerts or security freezesPRExplainedYes
Oct 24, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Oct 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOHExplainedYes
Oct 24, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingOHIn progressYes
Oct 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Oct 23, 2026Credit reportingIncorrect information on your reportAccount information incorrectMIExplainedYes
Oct 23, 2026MortgagesTrouble during payment processPaying off the loanMIMoney backYes
Oct 23, 2026Credit reportingIncorrect information on your reportAccount status incorrectMDExplainedYes
Oct 22, 2026Bank accountsManaging an accountDeposits and withdrawalsCAIn progressYes
Oct 22, 2026Bank accountsManaging an accountDeposits and withdrawalsMDIn progressYes
Oct 22, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 22, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountMDIn progressYes
Oct 22, 2026Credit cardsIncorrect information on your reportAccount status incorrectILExplainedYes
Oct 22, 2026Credit cardsImproper use of your reportReporting company used your report improperlyNYIn progressYes
Oct 21, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Oct 20, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionPAFixedYes
Oct 19, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLIn progressYes
Oct 19, 2026Credit cardsOther features, terms, or problemsOther problemWIExplainedYes
Oct 19, 2026Credit cardsTrouble using your cardCan't use card to make purchasesGAIn progressYes
Oct 19, 2026Payday & personal loansProblem with the payoff process at the end of the loanTXExplainedYes
Oct 18, 2026Payday & personal loansGetting the loanTXExplainedYes
Oct 18, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursFLIn progressYes
Oct 17, 2026Bank accountsManaging an accountProblem accessing accountVAExplainedYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceINIn progressYes
Oct 16, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectGAExplainedYes
Oct 16, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILExplainedYes
Oct 15, 2026Payday & personal loansIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 15, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionGAExplainedYes
Oct 15, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountALExplainedYes
Oct 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 15, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Oct 15, 2026Auto loans & leasesRepossessionCompany communicating payment assistance or payment extension optionsGAExplainedYes
Oct 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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