Case file
Credit reporting
Complaint 12063720 Certegy
Explained- Product
- Credit reporting or other personal consumer reports · Other personal consumer report
- Detail
- Difficulty submitting a dispute or getting information about a dispute over the phone
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Feb 13, 2025Complaint received
- Feb 20, 2025Sent to Certegy (7 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Certegy complaints about problem with a company's investigation into an existing issue
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 8, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | NV | Explained | Yes |
| May 20, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | GA | Explained | Yes |
| Apr 10, 2026 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | KY | Explained | Yes |
| Nov 22, 2025 | Credit reporting | Problem with a company's investigation into an existing issueWas not notified of investigation status or results | FL | Explained | Yes |
| Nov 14, 2025 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | AL | Explained | Yes |
| Oct 29, 2025 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | WA | Explained | Yes |
| Apr 11, 2025 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | KY | Explained | Yes |
| Nov 12, 2024 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | NC | Explained | Yes |
| Oct 18, 2024 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | WA | Explained | Yes |
| Sep 6, 2024 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | MS | Explained | Yes |
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