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Credit reporting

Problem with a company's investigation into an existing issue

Consumers have filed 11,801 complaints about this, 5,313 in the last 12 months (+122%), against 525 companies. The most complained-about is Experian. Companies closed 26% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Their investigation did not fix an error on your report6,27753%
  • Problem with personal statement of dispute1,76215%
  • Difficulty submitting a dispute or getting information about a dispute over the phone1,49813%
  • Investigation took more than 30 days1,32411%
  • Was not notified of investigation status or results9408%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 14, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phoneTXIn progressYes
Nov 13, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeTXIn progressYes
Nov 13, 2026Navy Federal Credit UnionCredit reportingProblem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phoneILIn progressYes
Nov 13, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes
Nov 13, 2026ExperianCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes
Nov 13, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeFLIn progressYes
Nov 13, 2026ExperianCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeFLIn progressYes
Nov 13, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeGAIn progressYes
Nov 13, 2026ExperianCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeGAIn progressYes
Nov 13, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes
Nov 13, 2026ExperianCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes
Nov 12, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes
Nov 12, 2026ExperianCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes
Nov 12, 2026TransUnionCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes
Nov 12, 2026ExperianCredit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeILIn progressYes

Your rights with credit bureaus & report companies

Under the Fair Credit Reporting Act you can dispute anything inaccurate or incomplete on your report, and the credit bureau generally has to investigate within 30 days (45 in some cases) and fix or delete what it cannot verify. You are entitled to free reports from each nationwide bureau at annualcreditreport.com, and you can place a fraud alert or a free security freeze.

Scam warning: Nobody can legally remove accurate negative information from your report - be wary of anyone promising to. The only official site for your free reports is annualcreditreport.com.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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