Credit bureau · complaint record
Certegy complaints
Filed under Certegy Holdings, LLC
Consumers have filed 673 complaints about Certegy since 2018, 114 of them in the last 12 months (+10% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical credit bureau. The most common problem is incorrect information on your report.
Average response record. How it works
- Complaints on record
- 673
- Last 12 months
- 114
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 7
- Rank
- #73 of 566
Since October 2018
+10% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Oct 29, 2026
Most complained-about credit bureaus & report companies
Certegy complaints by month
The busiest month was April 2021 (29 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Certegy answered last 12 months
- Closed with explanation114100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+10% vs last year
What Certegy complaints are about
Top Certegy problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 85
- Personal information incorrect 48
- Information is incorrect 20
- Account information incorrect 8
- Information is missing that should be on the report 8
- Public record information inaccurate 7
Where Certegy complaints come from
Most complaints: Georgia (64), Texas (63), Florida (62), California (55), Minnesota (27).
Certegy compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Synovus BankCredit reporting | 79 | 129 | B |
| 2 | EntrataCredit reporting | 7 | 123 | F |
| 3 | Finance of America MortgageCredit reporting | 10 | 123 | F |
| 4 | One Source TechnologyCredit reporting | 52 | 122 | C |
| 5 | Security Service Federal Credit UnionCredit reporting | 68 | 114 | B |
| 6 | CertegyCredit reporting | 54 | 114 | C |
| 7 | First Help FinancialCredit reporting | 33 | 105 | F |
| 8 | Southern Auto FinanceCredit reporting | 9 | 104 | F |
Compare side by side: Certegy vs Synovus Bank · Certegy vs Entrata · Certegy vs Finance of America Mortgage · Certegy vs One Source Technology
What people say about Certegy
All experiencesNo experiences with Certegy yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Certegy complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 26, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 24, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | Explained |
| Oct 24, 2026 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Oct 22, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 22, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 20, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 15, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 10, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
Questions about Certegy
How many complaints does Certegy have?
Certegy has 673 complaints on record since October 2018, including 114 in the last 12 months and 7 in the last 30 days. That makes it number 443 of every company by complaints this year.
Does Certegy respond to complaints?
Yes. Certegy answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Certegy?
The most common problems are incorrect information on your report (186), problem with fraud alerts or security freezes (50), improper use of your report (66).
Is Certegy legit?
Certegy is a real company with a public complaint record: consumers have complained about it 673 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Certegy legit? for the signals, red flags and how to protect yourself.
Are complaints about Certegy going up or down?
Roughly level. There were 114 complaints in the last 12 months against 104 in the 12 before (+10%). See every month.
How do I file a complaint against Certegy?
Complain to Certegy in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Certegy complaints come from?
Most come from Georgia (64), Texas (63), Florida (62). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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