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Prepaid & gift cards

Complaint 12170808 Navy Federal Credit Union

Explained
Product
Prepaid card · General-purpose prepaid card
From
Alabama 362XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Feb 21, 2025Complaint received
  2. Feb 21, 2025Sent to Navy Federal Credit Union
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Navy Federal Credit Union complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 17, 2026Prepaid & gift cardsUnexpected or other feesCAIn progressYes
May 18, 2026Money transfers & appsUnexpected or other feesKSExplainedYes
Dec 11, 2025Money transfers & appsUnexpected or other feesNVExplainedYes
Aug 7, 2025Money transfers & appsUnexpected or other feesGAExplainedYes
Apr 9, 2025Money transfers & appsUnexpected or other feesLAExplainedYes
Feb 7, 2025Money transfers & appsUnexpected or other feesTXMoney backYes
Jan 26, 2025Money transfers & appsUnexpected or other feesCAExplainedYes
Jan 25, 2025Money transfers & appsUnexpected or other feesDCExplainedYes
Jan 22, 2025Money transfers & appsUnexpected or other feesILExplainedYes
Jan 21, 2025Money transfers & appsUnexpected or other feesTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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