Complaint 13008951 Citibank

Explained

Company: Citibank
Product: Money transfer, virtual currency, or money service · Virtual currency
Issue: Fraud or scam
From: Maryland 21209
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Apr 15, 2025Complaint received
Apr 15, 2025Sent to Citibank
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about fraud or scam

Received	About	Issue	State	Answer	On time
Oct 28, 2026	Money transfers & apps	Fraud or scam	NY	Explained	Yes
Oct 27, 2026	Money transfers & apps	Fraud or scam	AZ	Explained	Yes
Oct 27, 2026	Money transfers & apps	Fraud or scam	NY	In progress	Yes
Oct 26, 2026	Money transfers & apps	Fraud or scam	TX	Explained	Yes
Oct 25, 2026	Money transfers & apps	Fraud or scam	MA	Explained	Yes
Oct 24, 2026	Money transfers & apps	Fraud or scam	CA	Explained	Yes
Oct 16, 2026	Money transfers & apps	Fraud or scam	AZ	Explained	Yes
Oct 16, 2026	Money transfers & apps	Fraud or scam	CA	Explained	Yes
Oct 14, 2026	Money transfers & apps	Fraud or scam	-	Explained	Yes
Oct 13, 2026	Money transfers & apps	Fraud or scam	IL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 5 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works