State record
Massachusetts consumer complaints
Consumers in Massachusetts filed 88,015 complaints in the last 12 months (+41%) - 1252 per 100,000 people, fewer than the national rate of about 2177. Outside the credit bureaus, the most complained-about company is Capital One.
- Last 12 months
- 88,015
- Per 100,000 people
- 1252
- Answered on time
- 99.6%
- Closed with relief
- 31%
- Older Americans
- 812
- Servicemembers
- 687
+41%
National: 2177
Complaints tagged, 12 months
Complaints tagged, 12 months
Most complained-about companies in Massachusetts
Last 12 months.
By category
Top problems in Massachusetts
By month
Latest complaints from Massachusetts
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 15, 2026 | TransUnion | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 15, 2026 | TransUnion | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | TransUnion | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | TransUnion | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 14, 2026 | TransUnion | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 14, 2026 | TransUnion | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Nov 14, 2026 | TransUnion | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Experian | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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