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Case file

Mortgages

Complaint 13150441 Nexbank Capital

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Payment process
From
Florida 33594
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 24, 2025Complaint received
  2. Apr 24, 2025Sent to Nexbank Capital
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Nexbank Capital complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Mar 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Mar 17, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Feb 10, 2025MortgagesTrouble during payment processInterest rateUTExplainedYes
Sep 10, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Mar 21, 2024MortgagesTrouble during payment processPrivate mortgage insurance (PMI)ILExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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