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Case file

Credit cards

Complaint 14176129 Extra

Explained
Company
Extra
Product
Credit card · General-purpose credit card or charge card
Detail
Can't close your account
From
California 94107
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 19, 2025Complaint received
  2. Jun 19, 2025Sent to Extra
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Extra complaints about closing your account

ReceivedAboutIssueStateAnswerOn time
Sep 6, 2026Credit cardsClosing your accountCompany closed your accountORExplainedYes
Jul 2, 2025Credit cardsClosing your accountCan't close your accountCAExplainedYes
Jan 23, 2025Credit cardsClosing your accountCompany closed your accountTXExplainedYes
Dec 5, 2024Credit cardsClosing your accountCan't close your accountCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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