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Case file

Bank accounts

Complaint 14245448 Ofg Bancorp

Explained
Product
Checking or savings account · Checking account
Detail
Can't close your account
From
Puerto Rico 00785
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 23, 2025Complaint received
  2. Jun 23, 2025Sent to Ofg Bancorp
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Ofg Bancorp complaints about closing an account

ReceivedAboutIssueStateAnswerOn time
Jul 31, 2026Bank accountsClosing an accountCan't close your accountVIExplainedYes
May 24, 2026Bank accountsClosing an accountCan't close your accountVIExplainedYes
Jan 29, 2025Bank accountsClosing an accountCan't close your accountFLExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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