Bank · complaint record
Ofg Bancorp complaints
Consumers have filed 167 complaints about Ofg Bancorp since 2024, 89 of them in the last 12 months (+24% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is incorrect information on your report.
Average response record. How it works
- Complaints on record
- 167
- Last 12 months
- 89
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 4
- Rank
- #63 of 188
Since October 2024
+24% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 30, 2026
Most complained-about banks & credit unions
Ofg Bancorp complaints by month
The busiest month was July 2026 (13 complaints). Complaints in the last 12 months are up 24% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Ofg Bancorp answered last 12 months
- Closed with explanation8494.4%
- In progress55.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend8/15+24% vs last year
What Ofg Bancorp complaints are about
Top Ofg Bancorp problems last 12 months
Inside "Incorrect information on your report"
- Account status incorrect 23
- Account information incorrect 9
- Information belongs to someone else 5
- Old information reappears or never goes away 2
Where Ofg Bancorp complaints come from
Most complaints: Puerto Rico (109), Florida (16), VI, Texas (7), Washington (4).
Ofg Bancorp compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Southstate BankBank accounts | 69 | 99 | B |
| 2 | Valley National BancorpBank accounts | 58 | 97 | C |
| 3 | Global Credit UnionBank accounts | 84 | 93 | A |
| 4 | TrustmarkBank accounts | 51 | 90 | C |
| 5 | Ofg BancorpBank accounts | 53 | 89 | C |
| 6 | Texas Capital BancsharesBank accounts | 41 | 85 | D |
| 7 | Northwest BancsharesBank accounts | 60 | 81 | C |
| 8 | BOK FinancialBank accounts | 52 | 80 | C |
Compare side by side: Ofg Bancorp vs Southstate Bank · Ofg Bancorp vs Valley National Bancorp · Ofg Bancorp vs Global Credit Union · Ofg Bancorp vs Trustmark
What people say about Ofg Bancorp
All experiencesNo experiences with Ofg Bancorp yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Ofg Bancorp complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 21, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 1, 2026 | Credit cards | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Sep 23, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 22, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 21, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | In progress |
| Sep 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Sep 16, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 15, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
Questions about Ofg Bancorp
How many complaints does Ofg Bancorp have?
Ofg Bancorp has 167 complaints on record since October 2024, including 89 in the last 12 months and 4 in the last 30 days. That makes it number 503 of every company by complaints this year.
Does Ofg Bancorp respond to complaints?
Yes. Ofg Bancorp answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 53/100 (grade C).
What do people complain about most with Ofg Bancorp?
The most common problems are incorrect information on your report (39), managing an account (29), problem with a company's investigation into an existing problem (11).
Is Ofg Bancorp legit?
Ofg Bancorp is a real company with a public complaint record: consumers have complained about it 167 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Ofg Bancorp legit? for the signals, red flags and how to protect yourself.
Are complaints about Ofg Bancorp going up or down?
Up. There were 89 complaints in the last 12 months against 72 in the 12 before (+24%). See every month.
How do I file a complaint against Ofg Bancorp?
Complain to Ofg Bancorp in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Ofg Bancorp complaints come from?
Most come from Puerto Rico (109), Florida (16), VI (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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