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Bank accounts

Closing an account

Consumers have filed 53,139 complaints about this, 11,692 in the last 12 months (+20%), against 391 companies. The most complained-about is JPMorgan Chase. Companies closed 20% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Company closed your account23,74445%
  • Funds not received from closed account17,71033%
  • Can't close your account9,88919%
  • Fees charged for closing account1,7963%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 13, 2026Bank of AmericaBank accountsClosing an accountCompany closed your accountAZIn progressYes
Nov 13, 2026Bank of AmericaBank accountsClosing an accountCan't close your accountCAIn progressYes
Nov 13, 2026Bank of AmericaBank accountsClosing an accountCompany closed your accountNJIn progressYes
Nov 13, 2026Santander Holdings USABank accountsClosing an accountCan't close your accountMAIn progressYes
Nov 12, 2026BlockBank accountsClosing an accountCan't close your accountNYIn progressYes
Nov 12, 2026Santander Holdings USABank accountsClosing an accountCan't close your accountMAIn progressYes
Nov 11, 2026Santander Holdings USABank accountsClosing an accountCompany closed your accountMAIn progressYes
Nov 10, 2026Navy Federal Credit UnionBank accountsClosing an accountFunds not received from closed accountNJIn progressYes
Nov 10, 2026Ally FinancialBank accountsClosing an accountFunds not received from closed accountILIn progressYes
Nov 10, 2026Ally FinancialBank accountsClosing an accountFunds not received from closed accountNJIn progressYes
Nov 10, 2026Navy Federal Credit UnionBank accountsClosing an accountFunds not received from closed accountTXIn progressYes
Nov 10, 2026PNC BankBank accountsClosing an accountCompany closed your accountTNIn progressYes
Nov 9, 2026BlockBank accountsClosing an accountCompany closed your accountFLExplainedYes
Nov 9, 2026Navy Federal Credit UnionBank accountsClosing an accountFunds not received from closed accountMSIn progressYes
Nov 9, 2026PNC BankBank accountsClosing an accountFunds not received from closed accountCAIn progressYes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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