Case file
Credit cards
Complaint 14667109 Netspend
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't close your account
- Filed by
- Phone · Servicemember · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jul 15, 2025Complaint received
- Jul 15, 2025Sent to Netspend
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Netspend complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 28, 2026 | Credit cards | Closing your accountCan't close your account | CO | Explained | Yes |
| Jul 25, 2026 | Credit cards | Closing your accountCompany closed your account | FL | Explained | Yes |
| Dec 31, 2024 | Credit cards | Closing your accountCan't close your account | PA | Explained | Yes |
| Dec 28, 2024 | Credit cards | Closing your accountCan't close your account | MA | Explained | Yes |
| Dec 17, 2024 | Credit cards | Closing your accountCan't close your account | VT | Explained | Yes |
| Nov 14, 2024 | Credit cards | Closing your accountCan't close your account | MI | Explained | Yes |
| Sep 24, 2024 | Credit cards | Closing your accountCan't close your account | DE | Explained | No |
| Aug 15, 2024 | Credit cards | Closing your accountCan't close your account | MD | Explained | No |
| Aug 3, 2024 | Credit cards | Closing your accountCompany closed your account | NY | Explained | Yes |
| Mar 4, 2024 | Credit cards | Closing your accountCan't close your account | MD | Explained | Yes |
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