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Prepaid & gift cards

Complaint 15290352 Citibank

Money back
Company
Citibank
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
Indiana 46201
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 14, 2025Complaint received
  2. Aug 14, 2025Sent to Citibank
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Citibank complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Jun 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNYExplainedYes
May 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Apr 8, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardPAExplainedYes
Apr 6, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardWVExplainedYes
Feb 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardINExplainedYes
Nov 7, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardGAExplainedYes
Jan 10, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardWAExplainedYes
Aug 9, 2024Prepaid & gift cardsProblem getting a card or closing an accountDon't want a card provided by your employer or the governmentCAExplainedYes
Feb 3, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes
Dec 11, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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