Case file
Prepaid & gift cards
Complaint 21044753 Citibank
Explained- Product
- Prepaid card · General-purpose prepaid card
- Detail
- Trouble getting, activating, or registering a card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Apr 8, 2026Complaint received
- Apr 8, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about problem getting a card or closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 5, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | NY | Explained | Yes |
| May 15, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | CA | Explained | Yes |
| Apr 6, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | WV | Explained | Yes |
| Feb 2, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | IN | Explained | Yes |
| Nov 7, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | GA | Explained | Yes |
| Aug 14, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | IN | Money back | Yes |
| Jan 10, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | WA | Explained | Yes |
| Aug 9, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | CA | Explained | Yes |
| Feb 3, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | CA | Explained | Yes |
| Dec 11, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | CA | Explained | Yes |
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