Case file
Prepaid & gift cards
Complaint 15921872 Regions Bank
Explained- Product
- Prepaid card · Payroll card
- Detail
- Trouble getting a working replacement card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 13, 2025Complaint received
- Oct 15, 2025Sent to Regions Bank (32 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Regions Bank complaints about problem getting a card or closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 10, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | TN | Explained | Yes |
| Feb 24, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | WA | Explained | Yes |
| Jan 20, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | TN | Money back | Yes |
| Oct 8, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | AR | Explained | Yes |
| Oct 26, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | AR | Fixed | Yes |
| Aug 14, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | KY | Fixed | Yes |
| Jul 17, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | LA | Money back | Yes |
| Jan 10, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | ID | Explained | Yes |
| Nov 26, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | CA | Explained | Yes |
| Sep 8, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | MI | Fixed | Yes |
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