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Case file

Prepaid & gift cards

Complaint 16513969 Optum Bank

Explained
Company
Optum Bank
Product
Prepaid card · Government benefit card
From
Wisconsin 54901
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 10, 2025Complaint received
  2. Oct 10, 2025Sent to Optum Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Optum Bank complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Aug 20, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Sep 15, 2025Prepaid & gift cardsUnexpected or other feesKYExplainedYes
Aug 7, 2025Money transfers & appsUnexpected or other feesNYExplainedYes
Dec 31, 2024Money transfers & appsUnexpected or other feesOHExplainedYes
Sep 17, 2024Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Jan 20, 2024Money transfers & appsUnexpected or other feesWAExplainedYes
Dec 14, 2023Prepaid & gift cardsUnexpected or other feesCTExplainedYes
Dec 11, 2023Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Dec 17, 2020Prepaid & gift cardsUnexpected or other feesINExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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