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Complaint log

Optum Bank complaint log

The newest complaints about Optum Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Bank accountsManaging an accountDeposits and withdrawalsOKExplainedYes
Nov 3, 2026Bank accountsClosing an accountCan't close your accountORExplainedYes
Oct 30, 2026Bank accountsManaging an accountBanking errorsMSExplainedYes
Oct 30, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNJExplainedYes
Oct 28, 2026Bank accountsManaging an accountFee problemNCIn progressYes
Oct 28, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYIn progressYes
Oct 27, 2026Money transfers & appsLost or stolen money orderALExplainedYes
Oct 27, 2026Bank accountsManaging an accountProblem accessing accountPAExplainedYes
Oct 24, 2026Payday & personal loansProblem when making paymentsDEExplainedYes
Oct 22, 2026Payday & personal loansCharged fees or interest you didn't expectAZExplainedYes
Oct 22, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNCExplainedYes
Oct 22, 2026Bank accountsManaging an accountProblem making or receiving paymentsILExplainedYes
Oct 21, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCOExplainedYes
Oct 20, 2026Bank accountsManaging an accountProblem accessing accountARIn progressYes
Oct 20, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedGAExplainedYes
Oct 16, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Oct 14, 2026Bank accountsManaging an accountDeposits and withdrawalsMOIn progressYes
Oct 13, 2026Bank accountsManaging an accountProblem accessing accountORExplainedYes
Oct 12, 2026Bank accountsManaging an accountProblem accessing accountARIn progressYes
Oct 12, 2026Payday & personal loansProblem with additional add-on products or servicesMAExplainedYes
Oct 12, 2026Money transfers & appsMoney was not available when promisedSCExplainedYes
Oct 12, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountOKExplainedYes
Oct 9, 2026Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Oct 8, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMNExplainedYes
Oct 6, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 6, 2026Payday & personal loansProblem with additional add-on products or servicesFLExplainedYes
Oct 2, 2026Bank accountsManaging an accountProblem accessing accountTXExplainedYes
Oct 1, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAIn progressYes
Oct 1, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Sep 29, 2026Bank accountsManaging an accountDeposits and withdrawalsMAExplainedYes
Sep 28, 2026Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Sep 28, 2026Payday & personal loansCharged fees or interest you didn't expectTXExplainedYes
Sep 25, 2026Payday & personal loansStruggling to pay your loanMSExplainedYes
Sep 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billILExplainedYes
Sep 18, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Sep 17, 2026Bank accountsManaging an accountProblem accessing accountTNExplainedYes
Sep 16, 2026Bank accountsClosing an accountCan't close your accountFLExplainedYes
Sep 15, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMIExplainedYes
Sep 14, 2026Bank accountsClosing an accountCan't close your accountNYExplainedYes
Sep 10, 2026Bank accountsManaging an accountFee problemCAExplainedYes
Sep 6, 2026Payday & personal loansGetting the loanUTExplainedYes
Sep 4, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Sep 1, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Aug 31, 2026Bank accountsManaging an accountProblem making or receiving paymentsVAExplainedYes
Aug 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlySCExplainedYes
Aug 26, 2026Bank accountsManaging an accountFee problemILExplainedYes
Aug 25, 2026Bank accountsClosing an accountFunds not received from closed accountOHExplainedYes
Aug 24, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Aug 22, 2026Bank accountsClosing an accountCan't close your accountVAExplainedYes
Aug 20, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedWAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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