Case file
Credit reporting
Complaint 16597168 CarMax
Explained- Product
- Credit reporting or other personal consumer reports · Credit reporting
- Detail
- Problem with product or service terms changing
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Oct 15, 2025Complaint received
- Oct 15, 2025Sent to CarMax
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More CarMax complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 9, 2026 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | MO | Explained | Yes |
| Jul 28, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | CA | Explained | Yes |
| Jun 24, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | CA | Explained | Yes |
| Jan 24, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | NJ | Explained | Yes |
| Dec 27, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | DC | Explained | Yes |
| Dec 8, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | AZ | Explained | Yes |
| Nov 24, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | MI | Explained | Yes |
| Aug 25, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | MO | Explained | Yes |
| May 27, 2025 | Auto loans & leases | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | NJ | Explained | Yes |
| Apr 29, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesReceived unwanted marketing or advertising | GA | Explained | Yes |
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