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Case file

Auto loans & leases

Complaint 26898981 CarMax

Explained
Company
CarMax
Product
Vehicle loan or lease · Loan
Detail
Billing dispute for services
From
Missouri 63376
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 9, 2026Complaint received
  2. Sep 9, 2026Sent to CarMax
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More CarMax complaints about credit monitoring or identity theft protection services

ReceivedAboutIssueStateAnswerOn time
Jul 28, 2026Credit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedCAExplainedYes
Jun 24, 2026Credit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedCAExplainedYes
Jan 24, 2026Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceNJExplainedYes
Dec 27, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesDCExplainedYes
Dec 8, 2025Credit reportingCredit monitoring or identity theft protection servicesProblem with product or service terms changingAZExplainedYes
Nov 24, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesMIExplainedYes
Oct 15, 2025Credit reportingCredit monitoring or identity theft protection servicesProblem with product or service terms changingLAExplainedYes
Aug 25, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesMOExplainedYes
May 27, 2025Auto loans & leasesCredit monitoring or identity theft protection servicesProblem with product or service terms changingNJExplainedYes
Apr 29, 2025Credit reportingCredit monitoring or identity theft protection servicesReceived unwanted marketing or advertisingGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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