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Money transfers & apps

Complaint 16712872 Citizens Bank

Explained
Product
Money transfer, virtual currency, or money service · Domestic (US) money transfer
From
Massachusetts 01602
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 21, 2025Complaint received
  2. Oct 21, 2025Sent to Citizens Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citizens Bank complaints about money was not available when promised

ReceivedAboutIssueStateAnswerOn time
Sep 2, 2026Money transfers & appsMoney was not available when promisedTNExplainedYes
Jul 23, 2026Money transfers & appsMoney was not available when promisedMAExplainedYes
May 6, 2026Money transfers & appsMoney was not available when promisedNYExplainedYes
Jan 28, 2026Money transfers & appsMoney was not available when promisedMDExplainedYes
Jan 12, 2026Money transfers & appsMoney was not available when promisedPAExplainedYes
Nov 24, 2025Money transfers & appsMoney was not available when promisedNYExplainedYes
Aug 17, 2025Money transfers & appsMoney was not available when promisedPAExplainedYes
Jun 24, 2025Money transfers & appsMoney was not available when promisedMAExplainedYes
May 9, 2025Money transfers & appsMoney was not available when promisedRIExplainedYes
Mar 13, 2025Money transfers & appsMoney was not available when promisedMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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