Case file
Credit cards
Complaint 16983190 Shellpoint Mortgage Servicing
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Application denied
- From
- New York 11219
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Nov 3, 2025Complaint received
- Nov 19, 2025Sent to Shellpoint Mortgage Servicing (16 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
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