Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

Shellpoint Mortgage Servicing complaint log

The newest complaints about Shellpoint Mortgage Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 10, 2026Credit reportingImproper use of your reportReporting company used your report improperlyPAExplainedYes
Nov 7, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Nov 4, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Nov 3, 2026MortgagesTrouble during payment processPayment processWAIn progressYes
Nov 2, 2026MortgagesTrouble during payment processPaying off the loanCAExplainedYes
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneCAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processFees chargedFLIn progressYes
Oct 31, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processPaying off the loanALIn progressYes
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processUTIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPaying off the loanSCExplainedYes
Oct 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)FLIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVAIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageForeclosureGAIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuALIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processFLIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processWIIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processMAIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processGAIn progressYes
Oct 30, 2026Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyNJIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuLAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanORIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanUTIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMDIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOKIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceORIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 29, 2026MortgagesTrouble during payment processFees chargedGAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 28, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefFLIn progressYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience