Mortgage company · complaint record
Shellpoint Mortgage Servicing complaints
Filed under Shellpoint Partners, LLC
Consumers have filed 20,459 complaints about Shellpoint Mortgage Servicing since 2011, 4,346 of them in the last 12 months (+16% on the year before). It answered 82.1% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the most complained-about of 595 mortgage lenders & servicers this year.
Poor response record. How it works
- Complaints on record
- 20,459
- Last 12 months
- 4,346
- Answered on time
- 82.1%
- Closed with relief
- 0%
- Last 30 days
- 237
- Rank
- #1 of 595
Since December 2011
+16% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 10, 2026
Most complained-about mortgage lenders & servicers
Shellpoint Mortgage Servicing complaints by month
The busiest month was October 2026 (449 complaints). Complaints in the last 12 months are up 16% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Shellpoint Mortgage Servicing answered last 12 months
- Closed with monetary relief20%
- Closed with non-monetary relief10%
- Closed with explanation3,52981.2%
- In progress47811%
- Untimely response3367.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4582.1% on time
- Relief for customers0/400.1% closed with relief
- Complaint trend8/15+16% vs last year
What Shellpoint Mortgage Servicing complaints are about
Top Shellpoint Mortgage Servicing problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 2,054
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1,548
- Payment process 1,199
- Loan sold or transferred to another company 364
- Fees charged 349
- Private mortgage insurance (PMI) 336
Where Shellpoint Mortgage Servicing complaints come from
Most complaints: California (3,254), Florida (2,258), Texas (1,474), New York (1,151), Georgia (1,038).
Shellpoint Mortgage Servicing compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage ServicingMortgages | 8 | 4,346 | F |
| 2 | Rocket MortgageMortgages | 47 | 4,146 | D |
| 3 | Freedom MortgageMortgages | 48 | 2,041 | D |
| 4 | Ocwen FinancialMortgages | 54 | 1,681 | C |
| 5 | PennyMacMortgages | 89 | 1,490 | A |
| 6 | M&T BankMortgages | 92 | 1,455 | A |
| 7 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 8 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
Compare side by side: Shellpoint Mortgage Servicing vs Rocket Mortgage · Shellpoint Mortgage Servicing vs Freedom Mortgage · Shellpoint Mortgage Servicing vs Ocwen Financial · Shellpoint Mortgage Servicing vs PennyMac
What people say about Shellpoint Mortgage Servicing
All experiencesNo experiences with Shellpoint Mortgage Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Shellpoint Mortgage Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 7, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 3, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Nov 2, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processFees charged | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processPaying off the loan | In progress |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
Questions about Shellpoint Mortgage Servicing
How many complaints does Shellpoint Mortgage Servicing have?
Shellpoint Mortgage Servicing has 20,459 complaints on record since December 2011, including 4,346 in the last 12 months and 237 in the last 30 days. That makes it number 44 of every company by complaints this year.
Does Shellpoint Mortgage Servicing respond to complaints?
Yes. Shellpoint Mortgage Servicing answered 82.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 8/100 (grade F).
What do people complain about most with Shellpoint Mortgage Servicing?
The most common problems are trouble during payment process (10,208), struggling to pay mortgage (3,994), incorrect information on your report (1,714).
Is Shellpoint Mortgage Servicing legit?
Shellpoint Mortgage Servicing is a real company with a public complaint record: consumers have complained about it 20,459 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Shellpoint Mortgage Servicing legit? for the signals, red flags and how to protect yourself.
Are complaints about Shellpoint Mortgage Servicing going up or down?
Up. There were 4,346 complaints in the last 12 months against 3,747 in the 12 before (+16%). See every month.
How do I file a complaint against Shellpoint Mortgage Servicing?
Complain to Shellpoint Mortgage Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Shellpoint Mortgage Servicing complaints come from?
Most come from California (3,254), Florida (2,258), Texas (1,474). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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