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Mortgages

Complaint 17803058 Chrysalis

Explained
Company
Chrysalis
Product
Mortgage · VA mortgage
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
Georgia 30549
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 6, 2025Complaint received
  2. Dec 6, 2025Sent to Chrysalis
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Chrysalis complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Sep 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAKIn progressYes
Jul 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Apr 10, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Jan 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMSExplainedYes
Jan 14, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Jun 18, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Jan 17, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceWIExplainedYes
Jan 11, 2025MortgagesTrouble during payment processPayment processGAExplainedYes
Dec 23, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZExplainedYes
Jul 26, 2024MortgagesTrouble during payment processLoan sold or transferred to another companyFLExplainedYes

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