Complaint 17955512 Propel

No timely reply

Company: Propel
Product: Prepaid card · Government benefit card
Issue: Problem getting a card or closing an account
Detail: Trouble getting, activating, or registering a card
From: Arkansas 72209
Filed by: Web
Company's answer: Untimely response
On time: No

Dec 11, 2025Complaint received
Feb 10, 2026Sent to Propel (61 days later)
AnsweredUntimely response

Untimely response: the company did not answer within the time allowed. The consumer's own description is not published with this record.

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More Propel complaints about problem getting a card or closing an account

Received	About	Issue	State	Answer	On time
Nov 25, 2025	Prepaid & gift cards	Problem getting a card or closing an accountTrouble getting a working replacement card	AR	No timely reply	No
Aug 14, 2025	Prepaid & gift cards	Problem getting a card or closing an accountTrouble closing card	CA	Explained	Yes
Jul 24, 2025	Prepaid & gift cards	Problem getting a card or closing an accountTrouble closing card	CA	Explained	Yes
Feb 9, 2024	Prepaid & gift cards	Problem getting a card or closing an accountDon't want a card provided by your employer or the government	LA	Explained	Yes
Feb 7, 2024	Prepaid & gift cards	Problem getting a card or closing an accountTrouble closing card	MI	Explained	Yes
Dec 10, 2023	Prepaid & gift cards	Problem getting a card or closing an accountTrouble closing card	MI	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 4 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works