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Complaint log

Propel complaint log

The newest complaints about Propel, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 10, 2026Prepaid & gift cardsUnexpected or other feesTXNo timely replyNo
Mar 23, 2026Bank accountsOpening an accountUnable to open an accountILNo timely replyNo
Jan 21, 2026Bank accountsClosing an accountFunds not received from closed accountMDNo timely replyNo
Jan 12, 2026Bank accountsManaging an accountCashing a checkGANo timely replyNo
Dec 25, 2025Bank accountsManaging an accountDeposits and withdrawalsKYNo timely replyNo
Dec 11, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardARNo timely replyNo
Nov 25, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardARNo timely replyNo
Aug 14, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Jul 24, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Apr 3, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Mar 13, 2025Bank accountsClosing an accountCompany closed your accountNCExplainedYes
Mar 5, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Feb 20, 2025Bank accountsManaging an accountProblem using a debit or ATM cardILExplainedYes
Feb 9, 2025Bank accountsManaging an accountDeposits and withdrawalsWAExplainedYes
Jan 20, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNJExplainedYes
Jan 19, 2025Bank accountsManaging an accountDeposits and withdrawalsINExplainedYes
Jan 2, 2025Bank accountsProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneILExplainedYes
Jan 1, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPAExplainedYes
Dec 12, 2024Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountILExplainedYes
Nov 15, 2024Bank accountsManaging an accountProblem using a debit or ATM cardPAExplainedYes
Oct 20, 2024Bank accountsClosing an accountFunds not received from closed accountILExplainedNo
Oct 1, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Jul 23, 2024Bank accountsManaging an accountProblem using a debit or ATM cardWAExplainedYes
Jul 17, 2024Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardVTExplainedYes
Jul 14, 2024Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Jul 3, 2024Bank accountsManaging an accountDeposits and withdrawalsGAExplainedYes
Jun 30, 2024Prepaid & gift cardsUnexpected or other feesILExplainedYes
Jun 28, 2024Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Jun 8, 2024Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Jun 6, 2024Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCAExplainedYes
May 18, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedLAExplainedYes
Mar 25, 2024Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardFLExplainedYes
Mar 20, 2024Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Mar 11, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCOExplainedYes
Mar 10, 2024Bank accountsManaging an accountDeposits and withdrawalsARExplainedYes
Mar 10, 2024Bank accountsManaging an accountBanking errorsARExplainedYes
Mar 8, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNCExplainedYes
Mar 8, 2024Bank accountsProblem caused by your funds being lowLate or other feesNYExplainedYes
Feb 9, 2024Prepaid & gift cardsProblem getting a card or closing an accountDon't want a card provided by your employer or the governmentLAExplainedYes
Feb 7, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMIExplainedYes
Jan 30, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferGAExplainedYes
Jan 11, 2024Bank accountsClosing an accountCompany closed your accountMIExplainedYes
Dec 28, 2023Money transfers & appsUnauthorized transactions or other transaction problemFLExplainedYes
Dec 27, 2023Prepaid & gift cardsUnexpected or other feesAZExplainedYes
Dec 24, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferSCExplainedYes
Dec 14, 2023Money transfers & appsFraud or scamOKExplainedYes
Dec 10, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMIExplainedYes
Nov 14, 2023Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Oct 23, 2023Prepaid & gift cardsUnexpected or other feesWIExplainedYes
Oct 13, 2023Bank accountsManaging an accountProblem using a debit or ATM cardILExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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