Bank · complaint record
Propel complaints
Filed under Propel, Inc.
Consumers have filed 56 complaints about Propel since 2023, 7 of them in the last 12 months (-42% on the year before). It answered 0% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 56
- Last 12 months
- 7
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #134 of 188
Since March 2023
-42% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 10, 2026
Most complained-about banks & credit unions
Propel complaints by month
The busiest month was March 2024 (7 complaints). Complaints in the last 12 months are down 42% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Propel answered all time
- Closed with explanation4987.5%
- Untimely response712.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Propel complaints are about
Top Propel problems
Inside "Managing an account"
- Problem using a debit or ATM card 8
- Deposits and withdrawals 7
- Funds not handled or disbursed as instructed 2
- Banking errors 1
- Cashing a check 1
Where Propel complaints come from
Most complaints: California (8), Illinois (7), Arkansas (4), New York (4), Michigan (4).
Propel compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | PropelBank accounts | - | 7 | - |
Compare side by side: Propel vs Bancfirst · Propel vs Banner · Propel vs Customers Bancorp · Propel vs RBC Bank
What people say about Propel
All experiencesNo experiences with Propel yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Propel complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 10, 2026 | Prepaid & gift cards | Unexpected or other fees | No timely reply |
| Mar 23, 2026 | Bank accounts | Opening an accountUnable to open an account | No timely reply |
| Jan 21, 2026 | Bank accounts | Closing an accountFunds not received from closed account | No timely reply |
| Jan 12, 2026 | Bank accounts | Managing an accountCashing a check | No timely reply |
| Dec 25, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | No timely reply |
| Dec 11, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | No timely reply |
| Nov 25, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | No timely reply |
| Aug 14, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jul 24, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Apr 3, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Mar 13, 2025 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Mar 5, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
Questions about Propel
How many complaints does Propel have?
Propel has 56 complaints on record since March 2023, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does Propel respond to complaints?
Yes. Propel answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Propel?
The most common problems are managing an account (19), problem getting a card or closing an account (7), closing an account (5).
Is Propel legit?
Propel is a real company with a public complaint record: consumers have complained about it 56 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Propel legit? for the signals, red flags and how to protect yourself.
Are complaints about Propel going up or down?
Down. There were 7 complaints in the last 12 months against 12 in the 12 before (-42%). See every month.
How do I file a complaint against Propel?
Complain to Propel in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Propel complaints come from?
Most come from California (8), Illinois (7), Arkansas (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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