Case file
Bank accounts
Complaint 18210815 NBT Bancorp
Explained- Product
- Checking or savings account · Checking account
- Detail
- Funds not handled or disbursed as instructed
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Dec 22, 2025Complaint received
- Dec 22, 2025Sent to NBT Bancorp
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More NBT Bancorp complaints about managing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 21, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | PA | In progress | Yes |
| Oct 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | PA | Explained | Yes |
| Aug 21, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | NY | Explained | Yes |
| Aug 14, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | NY | Explained | Yes |
| May 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | PA | Explained | Yes |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | NY | Fixed | Yes |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | NY | Fixed | Yes |
| Apr 15, 2026 | Bank accounts | Managing an accountProblem accessing account | NY | Fixed | Yes |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | MA | Fixed | Yes |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | NY | Fixed | Yes |
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